ForeverSpree

Dear Shoppers,

Thank you for your kind patience and wait. We were waiting for the refunds for the shipping that was charged to ForeverSpree card and also to obtain the exchange rate to be reflected in our statements.

In February, when ForeverSpree placed the order for ELF Batch 6, the exchange rate (inclusive of bank admin and mastercard/visa charges) is 1.5334.

The package was confimed lost by march , and the claims from DHL dragged till towards the end of April. Following that is the claim from Borderlinx for refund for the shipping charges for ELF Batch 6 which we have paid to Borderlinx.

Exchange Rate LOSS

Please kindly note that the exchange rate for the refunds by DHL is 1.4972.

Meaning, through this transaction, there is a loss of 1.5334 – 1.4972 = 0.0362 in exchange rate

This is because the refunds are made pertaining to the US dollar amount. Thus, there is this loss in exchange rate.

Shoppers in ELF Batch 6, please kindly note that the exchange rate for any refunds will be @ 1.4838.

Please kindly understand that the loss of package by DHL Singapore is not within our control. We have claim the refunds for our shoppers. However, there is an exchange rate loss which will be bear by shoppers. We thank you for your kind understanding.

We will be contacting our shoppers regarding their choice of actions :

1. CANCEL Order and REFUND ( Exchange rate at 1.4838, Sum of initial shipping charges)

2. Move the purchase and order it in the latest ELF batch.

Dear shoppers, we understand that it has been a long wait and we are very pleased that the matter has come to a close. We thank all our shoppers for their kind patience on this incident.

Please kindly note that we now ship ELF batches by VPOST. We certainly hope there will not be such incidents happening again.

Thank you for spreeing with us.

Yours Sincerely,
Kevin
ForeverSpree
Sprees that never close
http://www.foreverspree.com

Dear Shoppers,

Good News!! =)

Finally, DHL has processed the claims and has issued the settlement check.

Borderlinx has contacted ForeverSpree notifying us that they have received the check. However, the check has to be passed on to the billing department for processing, to raise a refund. Thus, we still have to wait.

The email communication are shown below :

From: Katerina Mousia
To: ForeverSpree – Kevin ; US Claims (DHL US)
Cc: noraini@dhl.com
Sent: Thursday, 16 April 2009 6:35:42

Dear Kevin,

I am writing to inform you that today I have received the cheque from DHL. It has been passed to our billing department to be processed and a refund will be raised as soon as possible.

Regards,

Katerina

From: ForeverSpree – Kevin
Sent: 13 April 2009 04:48
To: Katerina Mousia; US Claims (DHL US)
Cc: noraini@dhl.com

Hi Katerina,

Any updates? Did you confirm with DHL if they did send out the settlement check??

It has again dragged on for another week….

Please see to it soon. Do kindly check with DHL if they did send out the check on the designated date.

Thank you. Hope to hear good news from you soon.

Yours Sincerely,

Kevin

http://www.foreverspree.com

Sprees That Never Close

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Dear Shoppers, who have ordered in ELF batch 6, please kindly note that once we receive the refunds for the cost of goods and shipping, we will email our shoppers and seek for further actions from our shoppers.

Shoppers may choose to place the orders in the latest batch of ELF. Alternatively, shoppers may also choose a refund and cancel the orders.

Please kindly note that ForeverSpree has switched from Borderlinx to VPOST to ship the items over.

We thank our shoppers for their kind understanding and patience during this whole incident. It has been a bad experience with DHL, having the package lost right here in Singapore. We truly appreciate our shoppers understanding and having to endure this long wait together with us for the claims to be done by DHL and Borderlinx.

We will constantly probe Borderlinx for the refunds to be done asap.

Thank you for spreeing with us.

Yours Sincerely,
Kevin
ForeverSpree
Sprees that never close
http://www.foreverspree.com

Dear Shoppers,

After such a long wait for the claims to be done by DHL and Borderlinx, it seems that the matter should be able to resolve soon.

Apparantly, DHL requested for a shipping invoice from Borderlinx but Borderlinx did not send the correct one. As such, both parties were waiting for each other as there were no initiatives to find out more on the delay.

After constant probing by ForeverSpree, emailing both parties in the same email, it has come to light that what DHL has requested for, after which Borderlinx provided DHL with the right document.

After the submission of the document, DHL processed the claims and will be sending out the settlement check. According to Borderlinx, DHL inform them that DHL will be sending out the check by end of last week. Which means, Borderlinx SHOULD receive it soon.

Below is the email communication betweenn ForeverSpree and Borderlinx and DHL :

From: Katerina Mousia
To: ForeverSpree – Kevin
Sent: Tuesday, 7 April 2009 6:32:00

Dear Kevin,

I would like to inform you that last Friday I received an update that DHL have sent the cheque to Borderlinx. I haven’t received it yet. I will keep you updated. I am expecting to receive it by tomorrow. I will keep you updated.

Regards,

Katerina

From: ForeverSpree – Kevin
Sent: 07 April 2009 10:30
To: Katerina Mousia
Cc: DHL Singapore

Hi Katerina,

Any news on the settlement of the claims?

Are the delays due to DHL Side again? If so, let me know. I do not want to wait endlessly again

Hope to hear from you real soon.

Yours Sincerely,

Kevin

http://www.foreverspree.com

Sprees That Never Close

From: Katerina Mousia
To: ForeverSpree – Kevin
Sent: Wednesday, 1 April 2009 11:43:23

Dear Kevin,

When we receive the cheque and any other updating regarding your goods, i will immediately forward you all the details. I am following up the case.

Regards,

Katerina

From: ForeverSpree – Kevin
Sent: 01 April 2009 16:31
To: Katerina Mousia

Hi Katerina,

Great to hear from you. Finally I manage to see some light to this matter.

So I suppose Borderlinx will be the one refunding the funds for my cost of goods and shipping charges when you guys receive the settlement check?

Thanks.

Yours Sincerely,

Kevin

http://www.foreverspree.com

From: Katerina Mousia
To: ForeverSpree – Kevin
Sent: Wednesday, 1 April 2009 11:21:07

Dear Kevin,

Please see below the latest update I received today from DHL with regards to your claim form.

Regards,

Katerina

From: Joy RUSK (DHL US)
Sent: 01 April 2009 15:38
To: Katerina Mousia

Ms. Mousia,

Settlement for this claim has been requested. The settlement check should go out by the end of the week.

Thanks

Joy Rusk

Loss Control Adjuster

DHL Express

From: Katerina Mousia
Sent: Wednesday, April 01, 2009 1:55 AM
To: Joy RUSK (DHL US)
Cc: ‘ForeverSpree – Kevin’; US Claims (DHL US); (DHL SG)

Dear Joy,

Please advise if you now have all the documents requested and if there is anything else pending in order to complete and close this matter.

Regards,

Katerina

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Dear Shoppers, who have ordered in ELF batch 6, please kindly note that once we receive the refunds for the cost of goods and shipping, we will email our shoppers and seek for further actions from our shoppers.

Shoppers may choose to place the orders in the latest batch of ELF. Alternatively, shoppers may also choose a refund and cancel the orders.

Please kindly note that ForeverSpree has switched from Borderlinx to VPOST to ship the items over.

Recently, We have successfully received Eyes Lips Face (ELF) Batch 7 items from VPOST. =)

ELF Batch 8 has also been ordered and shipped by VPOST. =)

We thank our shoppers for their kind understanding and patience during this whole incident. It has been a bad experience with DHL, having the package lost right here in Singapore. We truly appreciate our shoppers understanding and having to endure this long wait together with us for the claims to be done by DHL and Borderlinx.

We will constantly probe Borderlinx for the refunds to be done asap.

Thank you for spreeing with us.

Yours Sincerely,
Kevin
ForeverSpree
Sprees that never close
http://www.foreverspree.com

Dear Shoppers,

Please kindly note that ELF BATCH 6 package is MISSING by DHL SINGAPORE.

Details as shown below :

On Tuesday, 24/02/09, we receive a phone call by DHL customer service to notify us that our package (ELF Batch 6) is MISSING!!

According to DHL, The items have arrived in Singapore. On the date of delivery, the delivery man put all items into his truck, stating that he has double checked the items were there.

However, when he is about to deliver to ForeverSpree delivery address, he could not find the items in his truck.

DHL has made a POLICE REPORT on this matter and is investigating it. At the same time, DHL is now communicating with Borderlinx on the claims.

Please kindly note that ForeverSpree has stressed to DHL that we demand a full refund of the cost of items and the Shipping charges which we have already paid for using ForeverSpree Credit Card.

After we have received a full refund of the cost of goods and shipping charges, ForeverSpree will then place the order of ELF Batch 6 again, using VPOST as the courier.

This is an unforseen circumstances and we thank our shoppers for their kind understanding. ForeverSpree on our part, is pressurising DHL and Borderlinx to resolve this matter asap and refunds all charges, in full, to us.

We also like to seek your understanding on the time needed to resolve this matter. Once the matter is resolved and all funds are refunded, we will notify shoppers in this batch and place the order for ELF batch 6 again.

We are sorry for the delay due to this unexpected LOSS by DHL Singapore.

Thank you for spreeing with us. Shoppers do feel free to email us on any queries on this matter.

Yours Sincerely,
Kevin
ForeverSpree
Sprees That Never Close