Dear Shoppers,
Please kindly note that ELF BATCH 6 package is MISSING by DHL SINGAPORE.
Details as shown below :
On Tuesday, 24/02/09, we receive a phone call by DHL customer service to notify us that our package (ELF Batch 6) is MISSING!!
According to DHL, The items have arrived in Singapore. On the date of delivery, the delivery man put all items into his truck, stating that he has double checked the items were there.
However, when he is about to deliver to ForeverSpree delivery address, he could not find the items in his truck.
DHL has made a POLICE REPORT on this matter and is investigating it. At the same time, DHL is now communicating with Borderlinx on the claims.
Please kindly note that ForeverSpree has stressed to DHL that we demand a full refund of the cost of items and the Shipping charges which we have already paid for using ForeverSpree Credit Card.
After we have received a full refund of the cost of goods and shipping charges, ForeverSpree will then place the order of ELF Batch 6 again, using VPOST as the courier.
This is an unforseen circumstances and we thank our shoppers for their kind understanding. ForeverSpree on our part, is pressurising DHL and Borderlinx to resolve this matter asap and refunds all charges, in full, to us.
We also like to seek your understanding on the time needed to resolve this matter. Once the matter is resolved and all funds are refunded, we will notify shoppers in this batch and place the order for ELF batch 6 again.
We are sorry for the delay due to this unexpected LOSS by DHL Singapore.
Thank you for spreeing with us. Shoppers do feel free to email us on any queries on this matter.
Yours Sincerely,
Kevin
ForeverSpree
Sprees That Never Close
ForeverSpree