Dear Shoppers,
After such a long wait for the claims to be done by DHL and Borderlinx, it seems that the matter should be able to resolve soon.
Apparantly, DHL requested for a shipping invoice from Borderlinx but Borderlinx did not send the correct one. As such, both parties were waiting for each other as there were no initiatives to find out more on the delay.
After constant probing by ForeverSpree, emailing both parties in the same email, it has come to light that what DHL has requested for, after which Borderlinx provided DHL with the right document.
After the submission of the document, DHL processed the claims and will be sending out the settlement check. According to Borderlinx, DHL inform them that DHL will be sending out the check by end of last week. Which means, Borderlinx SHOULD receive it soon.
Below is the email communication betweenn ForeverSpree and Borderlinx and DHL :
From: Katerina Mousia
To: ForeverSpree – Kevin
Sent: Tuesday, 7 April 2009 6:32:00
Dear Kevin,
I would like to inform you that last Friday I received an update that DHL have sent the cheque to Borderlinx. I haven’t received it yet. I will keep you updated. I am expecting to receive it by tomorrow. I will keep you updated.
Regards,
Katerina
From: ForeverSpree – Kevin
Sent: 07 April 2009 10:30
To: Katerina Mousia
Cc: DHL Singapore
Hi Katerina,
Any news on the settlement of the claims?
Are the delays due to DHL Side again? If so, let me know. I do not want to wait endlessly again
Hope to hear from you real soon.
Yours Sincerely,
Kevin
http://www.foreverspree.com
Sprees That Never Close
From: Katerina Mousia
To: ForeverSpree – Kevin
Sent: Wednesday, 1 April 2009 11:43:23
Dear Kevin,
When we receive the cheque and any other updating regarding your goods, i will immediately forward you all the details. I am following up the case.
Regards,
Katerina
From: ForeverSpree – Kevin
Sent: 01 April 2009 16:31
To: Katerina Mousia
Hi Katerina,
Great to hear from you. Finally I manage to see some light to this matter.
So I suppose Borderlinx will be the one refunding the funds for my cost of goods and shipping charges when you guys receive the settlement check?
Thanks.
Yours Sincerely,
Kevin
http://www.foreverspree.com
From: Katerina Mousia
To: ForeverSpree – Kevin
Sent: Wednesday, 1 April 2009 11:21:07
Dear Kevin,
Please see below the latest update I received today from DHL with regards to your claim form.
Regards,
Katerina
From: Joy RUSK (DHL US)
Sent: 01 April 2009 15:38
To: Katerina Mousia
Ms. Mousia,
Settlement for this claim has been requested. The settlement check should go out by the end of the week.
Thanks
Joy Rusk
Loss Control Adjuster
DHL Express
From: Katerina Mousia
Sent: Wednesday, April 01, 2009 1:55 AM
To: Joy RUSK (DHL US)
Cc: ‘ForeverSpree – Kevin’; US Claims (DHL US); (DHL SG)
Dear Joy,
Please advise if you now have all the documents requested and if there is anything else pending in order to complete and close this matter.
Regards,
Katerina
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Dear Shoppers, who have ordered in ELF batch 6, please kindly note that once we receive the refunds for the cost of goods and shipping, we will email our shoppers and seek for further actions from our shoppers.
Shoppers may choose to place the orders in the latest batch of ELF. Alternatively, shoppers may also choose a refund and cancel the orders.
Please kindly note that ForeverSpree has switched from Borderlinx to VPOST to ship the items over.
Recently, We have successfully received Eyes Lips Face (ELF) Batch 7 items from VPOST. =)
ELF Batch 8 has also been ordered and shipped by VPOST. =)
We thank our shoppers for their kind understanding and patience during this whole incident. It has been a bad experience with DHL, having the package lost right here in Singapore. We truly appreciate our shoppers understanding and having to endure this long wait together with us for the claims to be done by DHL and Borderlinx.
We will constantly probe Borderlinx for the refunds to be done asap.
Thank you for spreeing with us.
Yours Sincerely,
Kevin
ForeverSpree
Sprees that never close
http://www.foreverspree.com
ForeverSpree